Questions

How ordering, shipping and authenticity work, and what happens if something goes wrong.

Ordering

How do I buy from a live show?

Buy the exact product you want, here on the site or in TikTok Shop during the stream. You always know exactly what you're getting: a specific, factory-sealed product at a listed price.

Do you open products on stream?

Only if you ask. Add a note to your order and we'll open your product live; otherwise it ships factory sealed. Same price either way.

Do I need an account?

No. You can check out as a guest. An account just saves your address for next time.

Shipping

When does my order ship?

Orders placed today ship the next business day. Weekends and holidays push that to the next day the post office is open — we will not quietly sit on it.

How is it packed?

Singles are sleeved and toploaded. Slabs go in a graded card protector. Sealed product is bubble-wrapped and boxed. Everything ships with tracking, every time.

My tracking has not moved.

Carrier scans can lag a day or two, especially over a weekend. If it has not moved in three business days, message us and we'll follow up with the carrier.

Authenticity

Where does your product come from?

We buy sealed through distribution. Nothing is pre-searched, resealed or swapped — not once, not ever. Anything a customer asks us to open is opened live on camera, straight out of the factory seal.

How do I know a slab is real?

Graded slabs are listed with the grader and the certification number. You can verify any cert directly on PSA, CGC or BGS's own lookup before you buy.

Problems

Something arrived damaged or missing.

Message us within 48 hours of delivery with photos and we will make it right. Reach out and you get the person who packed your order, not a ticket number.

Can I return something?

All sales are final because we sell sealed collectibles whose market prices change. Damaged or missing items are different: see above, and we'll make it right.

My package never arrived.

Tell us. We will file the carrier claim and work it with you. Do not just eat it — that is not how we want this to go.

Still not sure about something? Ask us — a real person reads it.

support@riplabtcg.com